Download and Install Your Passpoint® Profile
Click the button below to log in with your account and install your Passpoint profile. You only need to do this once per device.
Click the button below to install your profile.
By clicking "Log In" above you accept out Terms and Conditions and Privacy Policy
Installation Instructions
Watch this short one minute video to learn how to get your Passpoint profile installed.
Windows Installation Instructions
- To install a Passpoint profile on Android, make sure to open the Passpoint installation site using Chrome.
- Next, tap the “Install Profile” button on the installation site. You should see a “Success” message.
- You should see a dialog showing the passpoint.config file that was downloaded. Tap “Open”.
- You will see a popup asking if you want to install Wi-Fi credentials. Tap “Install”.
- You will see a “Credentials Installed” message. Tap “Done”.
- That’s it! Your profile should now be installed.
- Your device will now automatically connect to supported Passpoint networks.
Windows Installation Instructions
- To install a Passpoint profile on iOS, make sure to open the Passpoint installation site using Safari.
- Next, tap the “Install Profile” button on the installation site. You should see a “Success” message.
- Next, you’ll see a popup telling you that it’s trying to download a profile. Tap “Allow”.
- Next, close the popup and open the settings app. You should see a “Profile Downloaded” menu item just below your account name. Tap this menu item and and you will see the specific Passpoint profile to install.
- Tap “Install” in the upper right, enter your device passcode and then tap “Install” again on the bottom of the screen.
- The profile is now installed and you can tap “Done” in the upper right.
- That’s it! Your profile should now be installed.
- Your device will now automatically connect to supported Passpoint networks.
Windows Installation Instructions
- To install a Passpoint profile on MacOS, make sure to open the Passpoint installation site using Safari.
- Next, click the “Install Profile” button on the installation site. You should see a “Success” message.
- You should get a popup that asks you’re sure if you want to install the Passpoint profile. Click “Install”.
- You may be prompted to enter your password or TouchID.
- That’s it! Your profile should now be installed.
- Your device will now automatically connect to supported Passpoint networks.
Windows Installation Instructions
- To install a Passpoint profile on Windows 10 or 11, make sure to open the Passpoint installation site using Edge or Chrome.
- Next, click the Install Profile button on the installation site.
- The browser may ask for permission to open Windows Settings. Click Open.
- After the download completes, a Profile downloaded message will appear.
- A settings box will also appear asking if you want to add the Wi-Fi network. Click Add.
- That’s it! Your profile should now be installed.
- Your device will now automatically connect to supported Passpoint networks.

Want automatic installation?
It looks like you are using a Windows device with HeadlessChrome
Please copy/paste the link below into IE (version 11) to allow your Passpoint profile to be automatically installed:
Frequently Asked Questions
Passpoint is a new encrypted WiFi solution that streamlines Internet access for a quicker and more "cellular-like" connection. Once a you install a Passpoint profile on your device, you will be instantly and securely connected to any supported Red Lion network in the world.
An Instant Connection: After installing a profile, it's just like the experience you have when you walk into your home or office. Your device will automatically connect before you even take it out of your pocket.
No Passwords or Login Screens: With Passpoint, you don't have to open a web browser, enter a password in a login screen, or hunt for a network. The right network is automatically selected and you are seamlessly connected.
Secure By Design: Passpoint was designed from the ground up to be the safest and most secure way to connect to public-access Wi-Fi. It uses an enterprise-level secure connection to keep your data secure.
After clicking the "Log In" button, you'll be directed to the Hello Rewards website which will guide you through the process of downloading and installing the profile to your device.
Currently Supported Devices:
- Android 6.0+
- Windows 10
- iPhone 5 (or newer)
- iPad 3rd generation (or newer)
- iPad Air
- iPad Mini
- Macs running OS X 10.9 Mavericks (or newer)
Currently Unsupported Devices:
- Android 5.0 (and older)
- Windows 8 (and older)
- iPhone 4 (and older)
- iPad 2nd generation (and older)
- Macs running OS X 10.8 Mountain Lion (and older)
Once you've installed a profile on your device, you'll be automatically authenticated at any Red Lion property in the Hello Rewards Passpoint program. This includes many Red Lion properties and the list of networks will continue to grow.
That's the beautiful thing. When you are connected with Passpoint, your device will connect securely to the network without you doing a thing.
If you want to confirm that you are on the Hello Rewards Passpoint network, simply go to the Settings menu on your device and select the "Wi-Fi" menu. You'll see a checkmark next to the Hello Rewards Passpoint network, indicating that you're connected via Passpoint (there is no other way to connect to this network).
If you are having problems connecting with Passpoint, first make sure that you have correctly installed the profile on your device. Open the settings on your device and under Wi-Fi you should see a checkmark next to the Hello Rewards Passpoint network. If you don't see this as the current network you are connected to, this means you did not properly install the profile on your device.
Make sure that your device is on the list of supported devices and try to install. Remember, for security purposes you can only install the profile within 72 hours after you received the Passpoint email.